We're here to answer your questions and discuss how STACKLY Biotech can support your research and clinical needs.
Send a MessageMultiple ways to reach our team
Have questions about our services, products, or research? Fill out the form below and our team will get back to you as soon as possible.
We typically respond to all inquiries within 24 hours during business days.
123 Biotech Drive, Science Park
Cambridge, MA 02142, USA
Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday: 9:00 AM - 1:00 PM EST
For urgent matters outside business hours:
+1 (800) 123-EMER (3637)
Reach out to the appropriate team for your specific needs
For academic and research partnership opportunities.
research@stacklybiotech.comFor questions about our sequencing and diagnostic services.
services@stacklybiotech.comQuick answers to common questions
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling our main line or using the emergency support number for after-hours issues.
Yes, we ship our products worldwide. Shipping times and costs vary by location. Our sales team can provide specific details for your country, including any import regulations or restrictions that may apply.
Absolutely! We offer both virtual and on-site demonstrations of our equipment. Please contact our sales department to schedule a demonstration at your facility or arrange a visit to one of our demonstration centers.
We provide comprehensive post-purchase support including installation, training, technical support, and maintenance services. All our products come with warranty coverage, and we offer various service contracts for ongoing support.
Yes, we frequently work with clients to develop custom solutions or modify our standard products to meet specific research or clinical needs. Please contact our technical team to discuss your requirements.